High Voltage Power Supply - UltraVolt®

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Power Supply Manufacturer Warranty

UltraVolt understands working in high voltage with new applications and new staff is sometimes unpredictable and can lead to damaged hardware. To support our customers’ efforts, UltraVolt established a policy noting if a customer manages to cause one of our units to fail, UltraVolt will repair/replace the first unit accidentally damaged at no charge. This is just another way UltraVolt is "Making High Voltage Easier!"®

UltraVolt, Inc. Warranty

WARRANTY FOR PRODUCTS: If Customer has purchased Products, then this Section 3 shall apply. Unless otherwise provided on the attached Work Order or otherwise agreed to in writing by authorized ULTRAVOLT personnel, ULTRAVOLT warrants that: (a) new Products sold by ULTRAVOLT will be free from defects in material and workmanship for 1 year from the date ULTRAVOLT ships the Product, unless a different time period is specified on ULTRAVOLT’s Work Order, in which case that time period will prevail, (b) certified used or refurbished Products sold by ULTRAVOLT will be free from defects in material and workmanship for 180 days from the date ULTRAVOLT ships the Product, and (c) exchange units delivered to Customer to replace a defective Product returned to ULTRAVOLT by Customer will be free from defects in material and workmanship for the longer of (i) 90 days from the date ULTRAVOLT ships the exchange unit, or (ii) the remainder of the defective and returned Product’s original warranty. Additionally, for any Product repaired or serviced under: (i) ULTRAVOLT’s conversion and upgrade services, the Product will be free from defects in material and workmanship for 90 days from the date of conversion/upgrade, (ii) ULTRAVOLT’s refurbishment service, the Product will be free from defects in material and workmanship for 180 days from the date of refurbishment, and (iii) ULTRAVOLT’s standard repair service, any repaired component of the Product will be free from defects in material and workmanship for 90 days from the date of repair. ULTRAVOLT's warranty shall not apply to any Products that are not installed or started in operation and tested in conformity with ULTRAVOLT's published instructions, or to any Products which have been subject to misuse, negligence, or accident, or altered or repaired by anyone other than ULTRAVOLT or ULTRAVOLT's duly authorized agent. In all cases, ULTRAVOLT has sole responsibility and discretion for determining the cause and nature of a Product defect, and ULTRAVOLT's determination with regard thereto shall be final. Customer must notify ULTRAVOLT of any breach of warranty within the applicable warranty period. The exclusive remedy for any breach of warranty shall be, at ULTRAVOLT’s option, the repair of the Product or replacement of such Product with a Product of the same type, or the refund of the Purchase Price (defined below) for such Product. When notifying ULTRAVOLT of, or returning to ULTRAVOLT, any Products that fail to meet an applicable warranty, Customer shall comply with ULTRAVOLT’s then-current Return Material Authorization procedure (available upon request). ULTRAVOLT will pay freight on Products returned to Customer which are covered by the warranty in Section 3; Customer will pay freight on Products returned to Customer that are not covered by warranty. ULTRAVOLT owns, and Customer hereby assigns to ULTRAVOLT ownership of, any part, component, or item removed from a Product by ULTRAVOLT under these Terms for any reason.

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